Blog Podcast

VPP005 – How big organisations implement new technologies with Bartek Ludwicki


Why to look at NHS when it comes to new technology?

Ok. I know, NHS is not a Polish organisation. This was actually one of my first recordings ever and since Bartek is my friend I thought I’d ask him for help and simultaneously check out how much high-tech there is in the UK’s healthcare system. Bartek is a pharmacy technician and he has to deal with some interesting technologies all the time…

What’s in the episode?

  • What a pharmacy technician work looks like?
  • Why and how does NHS use robots?
  • What’s the best approach to implement new technology in a complex work environment?
  • How important it is to keep learning new things.

Most valuable Q/A

Daniel: We’ve mentioned, a couple of times, usage of technology in your hospital, but, in general, NHS as an organization. How do you think they cope with new technology? How often do they introduce anything new and how well it’s being managed or, maybe, implemented?

Bartek: I think it do it quite well. We use different software for dispensing, different software for electronic notes, different software for blood results. And these obviously have to be updated regularly. So I think this is usually communicated very well to staff, so we know well in advance that something will be happening, we know when it will be happening and how long it’s gonna take. If the change is big, if the processes change, they do have IT trainers on site, who would organize sessions with their departments and obviously tell us what’s happening and teach us how to use the new program. When we were switching from paper to electronic prescribing – that was a big thing that was done in steps, so they wouldn’t go and say: “Okay, from tomorrow the whole hospital is going electronic.” They would do one or two wards at a time or one or two departments at a time and slowly everyone would switch. But, as I said, it was done gradually, so it wasn’t done all in one go but, you know, once you get going, it was: “Okay, maybe we should improve this or that, and you improve it and then implement it and, you know, another one or two wards with the improvements and I think by the time you switch completely, you normally come through all the common issues.

Daniel: Okay, that’s very interesting. So it was done in stages and you’re saying that between each stage there was a feedback session and then something got improved maybe, and then with the next stage it was already fixed, if it was a bug or some feature request maybe?

Bartek: Yes, there were regular sessions, we could tell our views about the new software. We had plenty of support from the IT department or people responsible for the software and we would give them regular feedback, we would get regular training. So as I said, it was, the implementation, was a long process, we could’ve probably done it quicker, but I think because of the environment, because of the hospital, they’ve done it slowly to make it as safe as possible for the patients.


For a full transcript of the podcast in *.pdf format go to the following DOWNLOAD LINK


PV_Emotional by PeriTune | Music promoted by Attribution 4.0 International (CC BY 4.0) Transcript: Amelia Stańczyk, Mariusz Czachorowski

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